Last Updated: 9/1/2025
Shipping Policy
01
Coverage & Delivery Areas
We offer nationwide delivery across Pakistan, including major cities and remote regions, depending on courier availability.
Certain areas (e.g., high-altitude or extremely remote zones) may incur additional charges or experience extended delivery times.
02
Processing Time
Orders are typically processed within 1–2 business days of placement, excluding weekends and public holidays.
You will receive an order confirmation once your order is placed and a shipping notification once your item has been dispatched.
- Track Your Order Now
03
Shipping Charges
Standard shipping fees apply based on your selected courier — these are calculated at checkout.
We may occasionally offer free shipping promotions on qualifying orders, clusters of items, or during campaigns.
04
Delivery Time Estimates
Deliveries typically arrive within 3–7 business days, depending on your location and courier efficiency.
Delivery to remote or rural areas may take up to 10 business days.
05
Multiple Items & Separate Shipments
If you order multiple items from different sellers, they may arrive separately and at different times, each with its own tracking number.
06
Tracking Your Order
After dispatch, a tracking ID or AWB number will be provided.
You can track your order directly on our website by clicking here: Track Order Now or via the courier’s platform using this number.
07
Customs & Duties (for Cross-Border Shipments)
For international orders delivered to Pakistan, customs duties and taxes may apply.
Customers are responsible for these charges, calculated based on current Pakistani regulations (e.g., items above PKR 5,000 may incur taxes).
Note: Items under PKR 5,000 are generally exempt from customs duties, according to community insights.
08
Failed Deliveries & Returns
If a delivery attempt fails (e.g., recipient not available), the courier may attempt redelivery or hold the parcel at a nearby facility.
If unclaimed for a certain period, the order may be returned to our warehouse—re-shipping charges may apply if redelivery is needed.
09
Lost, Damaged, or Delayed Orders
If your order is lost, damaged, or delayed beyond the estimated time, contact our support team immediately.
We will coordinate with the courier to resolve the issue and, where applicable, offer a refund or replacement.
